Subject: English Language Test - MUKESH KR Singh
From: MUKESH KR Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 06:32:30 -0400

Foreign Language
Screening Test

Name

MUKESH KR
Singh    /  (+91) 7278009937    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Aishwarya,

Thanks for your time over the email.

I would like to thank you once again for your continued trust and for being our
valuable customer. As part of our efforts to make your shopping experience a
delightful one on babyshop.com, I will be your end to end support to provide any
support you need with respect to your orders.

The courier tried to reach at your location to give you yours ordered handbag
unfortunately the delivery boy is unable to find your location and contact you.
kindly set and check your delivery location again and call the delivery
executive to pick your order

Please be assured that I am constantly tracking your order and will keep sharing
timely

updates until the item is delivered to ensure a delightful order experience on
babyshop.com.

In case of any concerns, please reply to this mail and I will be happy to help
you.

We would like to thank you for shopping with us.

Thanks and Regards,

Mukesh Kr Singh

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

Thanks for your time over the email.

I would like to thank you once again for your continued trust and for being our
valuable customer. As part of our efforts to make your shopping experience a
delightful one on Homebox.com, I will be your end to end support to provide any
support you need with respect to your orders.

I apologize for the inconvenience that you have faced, but I am really sorry as
per the process the TV cabinet cannot be replaced or the money cannot be
refunded once the cabinet gets installed successfully. If you had informed our
team before the Installation of the TV cabinet we would be happy to replace or
refund the money.

In case of any concerns, please reply to this mail and I will be happy to help
you.

We would like to thank you for shopping with us.

Thanks and Regards,

Mukesh Kr Singh