Subject: English Language Test - Arvind Kumart
From: Arvind Kumart <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 06:21:00 -0400

Foreign Language
Screening Test

Name

Arvind
Kumart    /  (121003) 8700723094
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

Greetings for the day!

We regret to notify you that, according to our courier service team, you were
not present at your registered address. Please double-check your registration
address and update it with us so that the same thing does not happen again.

Regard

Livesalesman

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Greetings for the day!

We regret any difficulty this has caused. Please send a video of the scratches
on your TV cabinet so that we can schedule a technician visit to check the
problem. Thank you for your understanding!

Regards

Livesalesman