Subject: English Language Test - Arpit Narula
From: Arpit Narula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 06:08:07 -0400

Foreign Language
Screening Test

Name

Arpit
Narula    /  (+91) 9255533387    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello there,

Thank you for writing in and we apologize for the inconvenience.

As per your request, I have contacted our delivery partner and we have got
information that the delivery address mentioned at the time of delivery was
wrong as the courier service tried to deliver it.

Please revert back to this email with correct address so the courier service can
deliver it to you.

Looking forward to hearing from you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

We are sorry for the inconvenience this may have caused you.

As per your request, I have registered your complaint with us and soon our
service team will provide you assistance at your doorstep and best experience
will be given from Homebox.

Moreover, the unit will be repaired or replaced in case the situation is
critical.

We appreciate your patience and understanding in this regard.