Subject: English Language Test - Harpreet Singh
From: Harpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 05:47:48 -0400

Foreign Language
Screening Test

Name

Harpreet
Singh     /  (110092) 9667476657
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi mam, we
are glad to talk to you.Your order was placed successfully and handed over to
the shipment company on the same day when your order is placed.Delivery person
is trying to deliver it but I think you wrote the wrong address. You should
update your address again.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi sir, we will try to do our best for you.