Subject: German Language Test - KAPIL PUNDIR
From: KAPIL PUNDIR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 05:28:32 -0400

| | Foreign Language Screening Test

Name | KAPIL PUNDIR    /  (91) 9725762616    / [email-masked]
Whats your first language | German
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I WILL TELL THE CUSTOMER THAT THE ADDRESS HE OR SHE HAS GIVEN IS WRONG. THAT MY OUR COURIER BOY IS UNABLE TO FIND HIM OR HER. SO KINDLY COMMUNICATE THE NEW AND CORRECT ADDRESS TO US AND WE DELIVER YOUR COURIER AS SOON AS POSSIBLE.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

DEAR SIR/MA'AM,

I WILL SEND MY TEAM MEMBER TO YOUR PLACE. HE WILL CHECK ALL THE DETAIL AND COMPLAIN YOU HAVE LOGGED. AND IF NECESSARY WE WILL REPLACE THE TV CABINET BOX OR WILL REFUND YOU THE MONEY.

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