Subject: Re: English Language Test - Vivek Vivek
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Apr 2022 02:00:16 -0700 (MST)

continuous switched off ,tried many at times 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Saturday, April 23, 2022 5:51:25 PM 
Subject: Fw: English Language Test - Vivek Vivek 

interview 

From: Vivek Vivek <[email-masked]> 
Sent: Saturday, April 23, 2022 2:01 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Vivek Vivek 

	
	
			Foreign Language Screening Test 
		
	Name 	Vivek Vivek / (110008) 8506045501 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Dear (Customer), 

We are deeply apologetic for the inconvenience caused to you and we understand how you must be feeling right now. As per the update we have gotten from the concerned teams, your order was dispatched and put for delivery but the courier teams are adamant that the address provided by you was incorrect. We would be more than happy to assist you with the redelivery if you could provide us with the correct address and check for any errors. 
Hope you share in a good time with our products. Happy shopping! 

Vivek. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Dear (Customer), 

We really regret the inconvenience caused to you and will make sure that this does not happen again. We understand how you must be feeling right now. Here at Homebox Team assure you that this won't be happening again in the future and will make sure you are satisfied with our products and services. Could you please send in pictures regarding the issue and we will be more than glad to resolve your issue and offer you a replacement. 

Thanking you 
Vivek.