Subject: Re: English Language Test - Sonia Massey
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Apr 2022 00:13:42 -0700 (MST)

ok comm skills,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Saturday, April 23, 2022 6:08:18 PM 
Subject: Fw: English Language Test - Sonia Massey 

interview 

From: Sonia Massey <[email-masked]> 
Sent: Friday, April 22, 2022 8:09 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Sonia Massey 

	
	
			Foreign Language Screening Test 
		
	Name 	Sonia Massey / (121003) 9899438125 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear ma'am, 

Greetings of the day! 

I would like to inform you that the address you have shared with us is not correct so kindly share your correct address with us. Please share your correct address with us through mail as soon as possible so that we can deliver your courier and don't worry about anything once we receive the address we will proceed for the delivery. 

Thanks and regards, 
Sonia Massey. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Greetings of the day! 

We apologize for the inconvenience and we will surely replace the damaged cabinet by tomorrow so please allow us sometime and don't worry about the money your money is safe with us and customer satisfaction is most important for our team and for any further query you can contact us again through mail. 

Thanks and regards, 
Sonia Massey.