Subject: Tech Support Candidate - Abhinav Kumar
From: Abhinav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Apr 2022 15:52:23 -0400

| | Tech Support Test

Name | Abhinav Kumar
E-mail | [email-masked]
Phone Number | (91) 8210471411
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida, sector 122
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT | process Associate | | 29000
Previous Employer 1 | WNS | Sr. associate | | 22700
Previous Employer 2 | Falcon Force | Process Associate | | 17000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

steps 1. Restart your internet connection.
Steps 2.Disable your firewall and antivirus.
steps 3.Clear your browser cache.
steps 4.Flush your DNS cache.
steps 5.Change your DNS servers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1. Power on Bluetooth speaker
step 2. Turn on Bluetooth of your mobile phone.
step 3. pairing both of them.

What according to you makes you a good candidate for customer service or technical support job? | Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. Also help, educate customer in very easy way that they can understand easily while using the products.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |