Subject: Tech Support Candidate - Abhinav Kumar
From: Abhinav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Apr 2022 15:32:03 -0400

Tech Support
Test

Name

Abhinav
Kumar

E-mail

[email-masked]

Phone Number

(91) 8210471411

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida, sector 122

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IGT

Process Associate

29000

Previous
Employer 1

WNS

Sr. Associate

22700

Previous Employer 2

Falcon Force

Process
Associate

17000

In your past experience you have
(select all that applies)

Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

In some
cases it shows site not reached due to problems in our cached files. few steps
are:-

Steps 1 clear our browser cache.

Steps 2 clear our images and files on chrome.

steps 3 clear unwanted data.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

steps 1.
power on the speaker of the device on Bluetooth mode.

steps 2 on Bluetooth of the mobile phone.

steps 3 pairing both the speaker and mobile phone.

What according to
you makes you a good candidate for customer service or technical support
job?

A technical Support should be clear in their concept or
thoughts in which they try to helping the customer in best possible way and have
all the easy way that they can guide, educate and help the customer on the
products which they are using.

On a scale of 1 - 5 please rate your
fluency in spoken English

5