Subject: Tech Support Candidate - Ayushi Solanki
From: Ayushi Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Apr 2022 09:07:04 -0400

Tech Support
Test

Name

Ayushi
Solanki

E-mail

[email-masked]

Phone Number

(201010) 7291829639

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Vaishali Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MacOS
Networking - basic
Networking -
advance
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Whitehat Jr

concierge executive

18 April 2022

27000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. The
first and basic step that we have to do is hard refresh, just we have to press
CTRL+SHIFT+R together at our end and then check.

2. After doing the hard refresh still not working we have to check the internet
connectivity and do a speed test on Ookla or fast.com

3. We have to make sure that the cookies must be enabled.

4. We should clear the cache and cookies.

5. Check whether the browser is up to date or not.

6. Enable the java script.

7. Try in a different browser.

8. Restart the browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Firstly we have to go to the
settings>connections> Bluetooth.

2. We have to turn on the Bluetooth.

3. Hold for some time and check the pairing devices.

4. In the list of the paired device we have to click and select the device which
has to be paired.

5. When the phone and Bluetooth device are connected, the device must show as
connected.

What according to you makes you a good candidate
for customer service or technical support job?

1. I have
good communication skills.

2. My Patience level is extremely high in me, which makes me a good listener
also.

3. Good sense of humour.

4. Passoniate towards my work, hard-working.

5. Never give up attitude.

On a scale of 1 - 5 please rate your fluency in
spoken English

4