Subject: English Language Test - shakir shahbaz
From: shakir shahbaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Apr 2022 01:50:13 -0400

Foreign Language
Screening Test

Name

shakir
shahbaz    /  (012) 9891547560
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
sir,

Hope you are doing well, as you are our valued customer so we would like to
inform you that we have been trying to reach at your location to give you your
ordered handbag but unfortunately our delivery boy is unable to find your
location and contact you. Request you to please set and check your delivery
location again and contact us so that their is no any further delay in the
delivery.

We hope to here from you as soon as possible.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

I am
writing to complaint about a TV purchased by me in the last week.

My name is Abdul. I have been your regular customer. Unfortunately, this time I
regret to say that I am not satisfied with the quality of your product.

During my visit to your showroom, I bought a TV Cabinet. My family was excited
to see the cricket world cup match on it. Surprisingly, it has too many
scratches on it. Which makes the product looked like as used product.

I immediately informed your customer support center about it. To my notice they
have raised a ticket number 620 but no action has been taken so far. I would
request you to kindly look into the matter and take necessary action as soon as
possible. I would prefer if you could replace the TV Cabinet.

Looking forward to your positive response.

Yours sincerely,

Abdul