Subject: Tech Support Candidate - Manpreet Singh
From: Manpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 12:17:11 -0400

| | Tech Support Test

Name | Manpreet Singh
E-mail | [email-masked]
Phone Number | (97187) 48985
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tilak Lane, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sapient | Associate IT L2 | | 43k
Previous Employer 1 | Teleperformance | Senioe Lead technical support | 4-12-2021 | 30k
Previous Employer 2 | HCL | Junior engineer product support | 2016 | 20k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to be followed:
I will ask the customer to try these things. First I would ask the error code and then proceed accordingly. We can even check on the internet if the particular website or server is working or not down.

1.  Try to check if other websites are opening fine. If the other websites are working, it is issue with particular website
2. Try with an alternate web browser or by clearing web cache

3. Try using the same website on the mobile phone. If it works, it might be firewall or antivirus on PC or might be traffic is blocked through the router. I would then try to disable the antivirus and firewalls and then checking if it works

4. I would ask to  ipconfig / release and renew commands, to flush DNS

5. Last step would be try different DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the speaker in the pairing mode by pressing bluetooth button on the speaker and it should be able to discovered in the phone bluetooth

2. Turn on bluetooth on the mobile phone under the bluetooth settings. We would select the device under the devices and pair

3. Once the speaker is paired to the mobile phone, it is ready to play the music

What according to you makes you a good candidate for customer service or technical support job? | I have been handling customer service roles for the past 4 years with British telecommunication ( UK) and for the US customer handling premium processes like Western Digital
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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