Subject: Re: English Language Test - Kunwar Dhirendra Pratap singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 23 Apr 2022 06:05:50 -0700 (MST)

ok comm ,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Saturday, April 23, 2022 4:55:21 PM 
Subject: Fwd: English Language Test - Kunwar Dhirendra Pratap singh 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Kunwar Dhirendra Pratap singh <[email-masked]> 
Date: 23 April 2022 at 16:30:37 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, [email-masked], [email-masked] 
Subject: English Language Test - Kunwar Dhirendra Pratap singh 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Kunwar Dhirendra Pratap singh / (+91) 9997245621 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

We are sorry to hear that you haven&#039;t received your product yet. We can understand how frustrating it could be. 

Would like to inform you that your order is successfully dispatched and it&#039;s with courier company. 

Courier company tried to deliver the order on given address however as per them address is incorrect. 

Would request you to please share your correct address in order to get it delivered. 

Also, would request you to please contact with courier company to get the order delivered. 

Please write us back for any clarification. 

Thanks &amp; Regards 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Customer, 

We are sorry to hear that your new purchased product has scratches and it is very disappointing to have the defect in new product. 

As you informed that you found the scratches in product after it is installation, so in this case we do not have the refund or return policy in case of any physical damage. 

If you receive the product in damaged condition then our engineer would have updated the same however there is not update from engineers end on product condition. 

Hope this helps you. 

Please write us back for any clarification. 

Thanks &amp; Regards, 
Homebox Team 

			

	

BQ_END