Subject: Re: Tech Support Candidate - Adarsh Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 23 Apr 2022 05:52:48 -0700 (MST)

calls 'sh's .average comm skills 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Saturday, April 23, 2022 5:56:36 PM 
Subject: Fw: Tech Support Candidate - Adarsh Singh 

interview 

From: Adarsh Singh <[email-masked]> 
Sent: Saturday, April 23, 2022 12:11 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Adarsh Singh 

	

	
			Tech Support Test 
		
	Name 	Adarsh Singh 
	E-mail 	[email-masked] 
	Phone Number 	(301705) 9170771458 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Neemmrana (near gurgaon border) will reallocate nearest to office 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Microland limited 	Senior engineer 	Current company 	21000 
Previous Employer 1 	Corereputic services private limited 	Desktop support engineer 	21/07/2021 	14000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Check internet connection 
2.Check website is down for everybody or me 
3.Clear cookies and history 
4.Reset network connection 
5.Restart device 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Make sure both devices Bluetooth is turned on 
2. Swipe down from the top of the screen 
3. Touch and hold Bluetooth icon 
4. Click on pair new device 

	What according to you makes you a good candidate for customer service or technical support job? 	Customer first is a mantra to succeed in its business . I follow this mantra being responsive with positive attitude , taking responsibility and ownership. Understanding customer issue as a partner and providing best solutions of the problems and i love solving people's query in real world. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5