Subject: Fw: Tech Support Candidate - Sayandu RoyChowdhury
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:44:41 +0000

no
________________________________
From: Sayandu RoyChowdhury <[email-masked]>
Sent: Saturday, April 23, 2022 12:59 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sayandu RoyChowdhury

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sayandu RoyChowdhury
E-mail  [email-masked]
Phone Number    (91) 8420382087
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Genpact         Technical Associate     Still working   35000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.
The initial thing we need to check through which solutions the users trying to connect that url weather its through open internet or by customer VPN. After that we need to verify the path of the traffic flow and need to check if any errors or asymmetrical routing.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Need to enable bluetooth option in phone
2. Need to enable the speaker
3. Search for the pairing device in mobile
4. Pair the Bluetooth
What according to you makes you a good candidate for customer service or technical support job? These are the below points that makes good candidates for technical support job
1. Interactions with clients
2.understand the problem area
3. To check connectivity end to end
On a scale of 1 - 5 please rate your fluency in spoken English  4