Subject: Fw: Tech Support Candidate - SHUBHAM KUMAR SINGH SHUBHAM
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:44:12 +0000

interview
________________________________
From: SHUBHAM KUMAR SINGH SHUBHAM <[email-masked]>
Sent: Friday, April 22, 2022 11:49 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - SHUBHAM KUMAR SINGH SHUBHAM

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    SHUBHAM KUMAR SINGH SHUBHAM
E-mail  [email-masked]
Phone Number    (+91) 6205547253
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL TECHNOLOGIES LIMITED        Senior Analyst
Previous Employer 1     Anand Nvh Products Pvt Ltd      Assistant Engineer      17 Nov 2020
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will try to check my internet connection whether my PC has a connection with the internet, If that is fine then I will check whether the browser supports the website I am trying to access, If that is also fine then I will try to clear the cache memory which sometimes is an important thing for accessing any website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      In the first step I will turn on my Bluetooth device and turn on my mobile phone's Bluetooth. Then I will try and find the Bluetooth device in my mobile phone so that I can pair it and once my mobile phone's Bluetooth searches for the Bluetooth I will connect it and the device will be ready for use.
What according to you makes you a good candidate for customer service or technical support job? I have good learning and adapting skills, I always try to be a team player and believe in team work, I think team work and team effort can be beneficial for any team and also for that individual, I usually understand customer queries by reaching out to them and then for the solution I try to find out the root cause of that problem and try to resolve it.
On a scale of 1 - 5 please rate your fluency in spoken English  4