Subject: Fw: Tech Support Candidate - Satya Pappala
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:43:34 +0000

interview
________________________________
From: Satya Pappala <[email-masked]>
Sent: Friday, April 22, 2022 8:38 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Satya Pappala

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Satya Pappala
E-mail  [email-masked]
Phone Number    (0091) 7842269096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Visakhapatnam
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   IT Senior Technical Support     25-03-2022      58925
Previous Employer 1     Concentrix      IT Service Desk         24-09-2021      35672
Previous Employer 2     Conduent        IT Help Desk    01-09-2019      18235
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. See if the Problem is with one device or all the device
2. Clear the Cache
3.Disable Add-ons so there would be no interference
4.Check with another browser or Incognito would be best.
5.Fix the DNS (Disable Peer to Peer Feature)
6. Restarting the Router (will fix major interferences)
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Open the settings
2.Tap the Bluetooth Icon
3. Tap Pair New devices and make sure to keep it as available for all to recognise
4.Select the name of audio device to be connected
5.It will prompt to enter the passkey to authenticate the connection.
6. After Successful Connection it will be paired
What according to you makes you a good candidate for customer service or technical support job? 1.As I have skills which I built up during my experience in enhancing myself.
2. I can provide the concrete answer which will bring value to the company I serve.
3.I strive as an individual to improve the company with my unique qualification and mind set.
4. I am honest and I speak very confident which adds more strength in a conversation.
On a scale of 1 - 5 please rate your fluency in spoken English  5