Subject: Fw: Tech Support Candidate - Shivanshi Dwivedi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:34:14 +0000

interview
________________________________
From: Shivanshi Dwivedi <[email-masked]>
Sent: Friday, April 22, 2022 12:52 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shivanshi Dwivedi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shivanshi Dwivedi
E-mail  [email-masked]
Phone Number    (91) 9654081835
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Technical Support Specialist    still working   35000
Previous Employer 1     NTT data        software development associate  may 2019        25000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1st step - to check the internet connectivity
2nd step - clear the browse history and cache
3rd step- disable the ads on
4th step - check the website in another browser
5th step -check DNS
Please list the steps to connect a Bluetooth speaker to your mobile phone.      go to settings
search bluetooth
switch on the bluetooth tab
the device will try to detect the other device
pair the phone with device
bluetooth connected

What according to you makes you a good candidate for customer service or technical support job? according to me, my interactive and communication skills  with good hand on experience with international clients fits me best for the job.
helping the clients just the you would like to be helped give them realistic and realtime experience which enables them to understand the process.
On a scale of 1 - 5 please rate your fluency in spoken English  5