Subject: Fw: English Language Test - Nishank Saurav
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:33:10 +0000

no
________________________________
From: Nishank Saurav <[email-masked]>
Sent: Friday, April 22, 2022 12:39 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Nishank Saurav

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Nishank Saurav    /  (091) 7004806872    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Madam,

First of all we are so sorry that your items have not delivered on time. We appreciate your patience and the situation in you are. Meanwhile we have involved our best team to figure it out ASAP because you are chasing it from last 14 days.

As we checked at out system logs we have found that items is dispatched on the same day when it was ordered. Order was handed over to a courier company and after 2 days it went to delivery address but there was noone to address it.

We have again re initiate the courier and we have shared your both numbers for better sync. We hope you give us next 72 hrs to delivery your package on the mentioned address.

With Regards,
Nishank Saurav

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir/Madam,

We are so sorry for inconvenience that you faced. As we checked you are our trustful customer from last few years. We are checking with logistics team for the better solution. Meanwhile as we checked our package team cabinet was fine at the time of packages.

So, request you to please give me next 24 hrs to check with our logistics partner for better experiment.

Meanwhile we have addressed your complain and shared the support team to get it addressed ASAP.

Regards,
Nishank Sourav