Subject: Fw: English Language Test - Shailendra Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:31:45 +0000

interview
________________________________
From: Shailendra Kumar <[email-masked]>
Sent: Friday, April 22, 2022 11:15 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shailendra Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shailendra Kumar    /  (6252) 7369934216    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear,
Sir/mam,Sorry for the inconveniences caused .As I have checked in my system for the order handbag and noticed that your order is out for delivery but due to address mismatch,our courier service partner is unable to deliver the item.I kindly request you to provide accurate address with near by landmarks by replying to this email.So that I can forward this issue to logistics partner to deliver the item as soon as possible.
Regards,
Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,
Sorry for the inconveniences caused.As I have checked that you ordered TV cabinet last week and now it has too many scratches on it after installing.So,I checked the order details and seen that this order have 14 days replacement and return policy.So,you can either choose replacement option if you want to replace your item or return and refund option if you want to get back your money.As your money is safe and secure with us.
Regards,
Homebox Team