Subject: Fw: Tech Support Candidate - Rambabu Kushwaha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:31:02 +0000

no
________________________________
From: Rambabu Kushwaha <[email-masked]>
Sent: Thursday, April 21, 2022 10:00 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rambabu Kushwaha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rambabu Kushwaha
E-mail  [email-masked]
Phone Number    (+91) 8892782871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bangalore
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Technical support Advisor       NA      29000
Previous Employer 1     Grassroot       Technical support engineer      Nov-2019        16000
Previous Employer 2     Vertex  Telecom support Jan 2017        8000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  - Check the correct website name.
- Clear cache and cookies.
- Check in incognito mode of browser.
- Above steps will fix the issue.
- Check with other browser.
- check in other machine if same issue then there will be issue with website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      - Turn on the bluetooth of both devices then search in phone and click on it for pairing
- once it paired then it will get connected and you can use it.
What according to you makes you a good candidate for customer service or technical support job? I have good etiquette and technical skills which help customer to fix the issue.
On a scale of 1 - 5 please rate your fluency in spoken English  3