Subject: Fw: English Language Test - Mohd Akhlaque
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:29:53 +0000

interview
________________________________
From: Mohd Akhlaque <[email-masked]>
Sent: Thursday, April 21, 2022 6:27 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Mohd Akhlaque

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Mohd Akhlaque    /  (+91) 9017733786    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  We are really sorry for inconvenience caused to you . Rest assured we are working on your concern and will definitely provide you with suitable resolution.
For the time being . You can just wait for the product to be return to the warehouse , once the product is returned to the warehouse and it passes quality test  it will be reshipped to your address within the prescribed time limit . For that May I have the correct address of yours so that the product can  be shipped to your address conveniently .  Thank You
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   First of all , we are really sorry for the problem you are facing .
Please rest assured , we will definitely help you regarding your concern .
I have registered a complaint on your behalf , you can note down the complaint number for future reference.
You can wait for sometime , our man will call you back and he will help you regarding your concern.
Please keep the cabinet safe with you , our man will be looking into the issue and he will let you know the future course of action as well.
Thank you for using Homebox's TV cabinet , we will try to make sure that you do not face any issue in future.
Thank you for being a valuable customer of Homebox .