Subject: Fw: Tech Support Candidate - punit soni
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:25:42 +0000

no
________________________________
From: punit soni <[email-masked]>
Sent: Saturday, April 23, 2022 12:36 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - punit soni

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    punit soni
E-mail  [email-masked]
Phone Number    (95927) 78510
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      uklana mandi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio
identity and access management ,ldap, AD
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Alert enterprise        software engineer 2     21 april 2022   53000
Previous Employer 1     wipro   customer support and operational engineer       9 august 2021   24000
Previous Employer 2     na      na      na      na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Steps to troubleshoot the error I am getting while opening the website.

1. First I will check the internet connection and bandwidth of connection is good for the website.

2. Check the error if the website is down from backend or it is under maintenance .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switched on the power button of Bluetooth.
2. Switch on the mobile Bluetooth and search for the speaker name and connect .
3. After that you can use the speaker according to your need.

What according to you makes you a good candidate for customer service or technical support job? According to me main motive of the customer service or technical support job is to satisfy the customer and resolve their issue in a given interval of time and make them feel comfortable and so that their will be a good communication between the employee and the customer so that it will be easy to resolve those issues the customer is facing.
On a scale of 1 - 5 please rate your fluency in spoken English  5