Subject: Fw: English Language Test - Md Ahmad Alam
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:24:03 +0000

interview
________________________________
From: Md Ahmad Alam <[email-masked]>
Sent: Saturday, April 23, 2022 1:53 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Md Ahmad Alam

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Md Ahmad Alam    /  (+91) 9798053685    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi , I am md ahmad alam from live sale team,

     First of all i really apologize from behalf of my team that your courier was not delivered to you .
But sir I also want to say that we have shipped your courier but the delivery boy couldn't get your address .so I kindly request you please check your address and re order

Thank you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,
                     This is md ahmad alam from e commerce website
                 First of all i would like to aplozige that we could not satisfy you with our service
I am very sorry to say that we will not be able to refund your money so please kindly co-operate with our policies, Hence it can be replaced ,so please sir I request you to kindly confirm the replacement order.

Thank you