Subject: Fw: English Language Test - Manav .
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:23:08 +0000

interview
________________________________
From: Manav . <[email-masked]>
Sent: Saturday, April 23, 2022 2:19 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Manav .

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Manav .    /  (91) 8742976989    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello [Name of the customer],

I apologize for the delay of in the delivery of your order. I've looked into the issue and found that the address provided was wrong thus causing a delay by the courier service. Let me know if this is the right address [Previous Address], if not please send me the correct address so we can deliver it as soon as possible. Once again, I sincerely apologize for the inconvenience. Please let me know if there is anything else I can help you with.

Have a great day,

Manav
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi [Customer Name],

I'm very sorry you had this experience, customer satisfaction is always our first priority at Homebox. I have already made a replacement request for your cabinet as it is the best we can do for you. Your unit will be replaced with a new unit in 2-3 working days. Thank you for your patience and let me know if i can help you in any other way.

Have a great day,
Manav