Subject: Fw: English Language Test - Lav Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 12:20:22 +0000

interview
________________________________
From: Lav Sharma <[email-masked]>
Sent: Saturday, April 23, 2022 1:52 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Lav Sharma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Lav Sharma    /  (+91) 9870979695    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi sir,

Thank you for contacting Livesalesman.
This email is in regards to your order related concern.

I really apologize you for the inconvenience caused to you.

I have checked the details with our shipping team and I would like to inform you that our courier partner tried to deliver the order to you but unfortunately the address was incorrect as per the shipping team.

So we have processed the full refund for you and I request you to please place a new order with the correct address.

I really appreciate you for the understanding and cooperation with us.

Please feel free to reply back to this email if you face any issue, I am happy to help you.

Thanks and regards
Lav Sharma
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi sir,

Thank you for contacting Livesalesman.

I understand that you want to return the TV cabinet as it has too many scratches.

Being a customer at he end of the day, I can understand you. Please accept my sincere apologies.

Please be assured, I will do my best for you.
I am happy to inform you that you can either request for a refund or a replacement.

If you request for a refund, you will get the refund within 14 days after the product reaches our warehouse.

If you request a replacement, we will ship a new product after the order reaches our warehouse.

Please reply back to this email if you need a refund or a replacement, waiting for your response.

I really appreciate your cooperation and understanding with us.

Thanks and regards
Lav Sharma