Subject: English Language Test - Jasmeet Bagga
From: Jasmeet Bagga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 06:41:15 -0400

Foreign Language
Screening Test

Name

Jasmeet
Bagga    /  (226012) 8299099733
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
consumer, we are sorry for the inconvenience caused tou you . Sir the order
placed by you is on a incorrect address. Our delivery partner visited the
address but details did not match to the address you have provided. So we
request you to send us your updated address in the reply to this e-mail or else
you may place a fresh order with the updated address.

Thanks for contacting us.

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

We apologise for such inconvenience caused to you. We will surely help you
regarding the damaged product that you have received.

Our team will place a call back to you on the provided mobile number and get
your product replaced within 2-3 buisness days.

Thank you for sharing your valuable feedback with us. We will try to improve our
services and assure you that no such inconvenience is faced by you in
future.

Regards

Babyshop.com