Subject: English Language Test - Mehtaab Singh
From: Mehtaab Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 06:28:57 -0400

Foreign Language
Screening Test

Name

Mehtaab
Singh    /  (+91) 9873656467    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello,

We apologized for the inconvenience you faced with your recent order with us. We
have checked with our delivery partners and found that the address you provided
is incorrect.

The order has been returned to us from our delivery partners, we request you to
kindly check and confirm your delivery address and update your profile So that
we can make a delivery attempt again.

Do let us know if you have any concerns or issues. We will be happy to assist
you.

Thank you

Mehtaab Singh

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul

We are sorry to learn that you received TV Cabinet in a damaged condition, This
situation is certainly unusual and we are sorry for the inconvenience that may
have caused. At Homebox, we strive for our client's satisfaction and prioritize
their needs.

As per your request, I have issued a replacement order. Kindly accept our
apology.

Kind Regards

Mehtaab Singh

Homebox