Subject: Fw: English Language Test - Shehnaz begum
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 23 Apr 2022 09:36:25 +0000

no
________________________________
From: Shehnaz begum <[email-masked]>
Sent: Saturday, April 23, 2022 2:55 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shehnaz begum

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shehnaz begum    /  (91) 9814275600    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hlo dear sir /mam

We tried to reach at your location which you mentioned in your order.
Unfortunately our delivery boy unable to find your location.Kindly set and check your delivery location again.

Thank you
Shehnaz begum
Costomer support associate
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   We are very sorry that you had experienced to this.I am following up with my team to ensure you replace your order in the next 24 hours.
Moreover we would like to give you 20%discount coupon in your next order for our apology.