Subject: English Language Test - Shehnaz begum
From: Shehnaz begum <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 05:25:08 -0400

| | Foreign Language Screening Test

Name | Shehnaz begum    /  (91) 9814275600    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hlo dear sir /mam

We tried to reach at your location which you mentioned in your order.
Unfortunately our delivery boy unable to find your location.Kindly set and check your delivery location again.

Thank you
Shehnaz begum
Costomer support associate

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are very sorry that you had experienced to this.I am following up with my team to ensure you replace your order in the next 24 hours.
Moreover we would like to give you 20%discount coupon in your next order for our apology.

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