Subject: Tech Support Candidate - Anshuman Gautam
From: Anshuman Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:59:18 -0400

Tech Support
Test

Name

Anshuman
Gautam

E-mail

[email-masked]

Phone Number

(+91) 8375918160

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
Ms office, active directory,

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL TECHNOLOGIES Ltd

Analyst

16590

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connection.

Verify the url

Try other browser

Check if the site is blocked from browser

Clean history and reset browser

Flush dns

Check is there any VPN which block the site

Restart the system

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switch on
the Bluetooth of your phone and speak. Make sure that both the device are set
are visible.

Then search the device (speaker) from phone by clicking on search button

Select the name which match with the speaker name

It may ask to press any button to verify the device connection or speaker will
make a sound as verification of connection

Then you may play sound of song as a test to make double sure.

If speaker donot play, make sure you increase the volume

What
according to you makes you a good candidate for customer service or technical
support job?

I have worked in a MNC (HCL) as a technical
support for more than 2 years and counting, which make me a good experienced
candidate for the role.

On a scale of 1 - 5 please rate your fluency in
spoken English

5