Subject: English Language Test - Manav .
From: Manav . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:49:58 -0400

| | Foreign Language Screening Test

Name | Manav .    /  (91) 8742976989    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello [Name of the customer],

I apologize for the delay of in the delivery of your order. I've looked into the issue and found that the address provided was wrong thus causing a delay by the courier service. Let me know if this is the right address [Previous Address], if not please send me the correct address so we can deliver it as soon as possible. Once again, I sincerely apologize for the inconvenience. Please let me know if there is anything else I can help you with.

Have a great day,

Manav

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [Customer Name],

I'm very sorry you had this experience, customer satisfaction is always our first priority at Homebox. I have already made a replacement request for your cabinet as it is the best we can do for you. Your unit will be replaced with a new unit in 2-3 working days. Thank you for your patience and let me know if i can help you in any other way.

Have a great day,
Manav

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