Subject: English Language Test - Vivek Vivek
From: Vivek Vivek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:31:41 -0400

Foreign Language
Screening Test

Name

Vivek
Vivek    /  (110008) 8506045501    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Dear (Customer),

We are deeply apologetic for the inconvenience caused to you and we understand
how you must be feeling right now. As per the update we have gotten from the
concerned teams, your order was dispatched and put for delivery but the courier
teams are adamant that the address provided by you was incorrect. We would be
more than happy to assist you with the redelivery if you could provide us with
the correct address and check for any errors.

Hope you share in a good time with our products. Happy shopping!

Vivek.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Dear (Customer),

We really regret the inconvenience caused to you and will make sure that this
does not happen again. We understand how you must be feeling right now. Here at
Homebox Team assure you that this won't be happening again in the future and
will make sure you are satisfied with our products and services. Could you
please send in pictures regarding the issue and we will be more than glad to
resolve your issue and offer you a replacement.

Thanking you

Vivek.