Subject: English Language Test - Md Ahmad Alam
From: Md Ahmad Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:23:36 -0400

Foreign Language
Screening Test

Name

Md Ahmad
Alam    /  (+91) 9798053685    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi , I am md ahmad alam from live sale team,

First of all i really apologize from behalf of my team that your
courier was not delivered to you .

But sir I also want to say that we have shipped your courier but the delivery
boy couldn't get your address .so I kindly request you please check your address
and re order

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

This is md ahmad alam from e commerce
website

First of all i would like to aplozige that we could
not satisfy you with our service

I am very sorry to say that we will not be able to refund your money so please
kindly co-operate with our policies, Hence it can be replaced ,so please sir I
request you to kindly confirm the replacement order.

Thank you