Subject: English Language Test - Lav Sharma
From: Lav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:22:48 -0400

Foreign Language
Screening Test

Name

Lav
Sharma    /  (+91) 9870979695    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi sir,

Thank you for contacting Livesalesman.

This email is in regards to your order related concern.

I really apologize you for the inconvenience caused to you.

I have checked the details with our shipping team and I would like to inform you
that our courier partner tried to deliver the order to you but unfortunately the
address was incorrect as per the shipping team.

So we have processed the full refund for you and I request you to please place a
new order with the correct address.

I really appreciate you for the understanding and cooperation with us.

Please feel free to reply back to this email if you face any issue, I am happy
to help you.

Thanks and regards

Lav Sharma

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
sir,

Thank you for contacting Livesalesman.

I understand that you want to return the TV cabinet as it has too many
scratches.

Being a customer at he end of the day, I can understand you. Please accept my
sincere apologies.

Please be assured, I will do my best for you.

I am happy to inform you that you can either request for a refund or a
replacement.

If you request for a refund, you will get the refund within 14 days after the
product reaches our warehouse.

If you request a replacement, we will ship a new product after the order reaches
our warehouse.

Please reply back to this email if you need a refund or a replacement, waiting
for your response.

I really appreciate your cooperation and understanding with us.

Thanks and regards

Lav Sharma