Subject: English Language Test - Jatin Yadav
From: Jatin Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:10:14 -0400

| | Foreign Language Screening Test

Name | Jatin Yadav    /  (+91) 8077089148    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir/mam,
Your Order -XYZ has been shipped from the our office but the reciever at the address you provided us was not accepting  because of wrong address and recipent due to which your order is not deliver yet.
Please, check and correct your delivery address.
Thankyou.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
We consider your complaint about the product-XYZ and we are trying to solve your problem.
Our installation team will come and verify the product's condition.
Thankyou.

| |