Subject: Tech Support Candidate - punit soni
From: punit soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 03:06:55 -0400

Tech Support
Test

Name

punit
soni

E-mail

[email-masked]

Phone Number

(95927) 78510

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

uklana mandi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Hardware -
Basic
Speakers & Audio
identity and access management ,ldap,
AD

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Alert enterprise

software engineer 2

21 april
2022

53000

Previous Employer 1

wipro

customer support and
operational engineer

9 august 2021

24000

Previous
Employer 2

na

na

na

na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Steps to troubleshoot the error I am getting
while opening the website.

1. First I will check the internet connection and bandwidth of connection is
good for the website.

2. Check the error if the website is down from backend or it is under
maintenance .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switched on the power button of
Bluetooth.

2. Switch on the mobile Bluetooth and search for the speaker name and connect
.

3. After that you can use the speaker according to your need.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me main motive of the customer service or technical support job is to satisfy
the customer and resolve their issue in a given interval of time and make them
feel comfortable and so that their will be a good communication between the
employee and the customer so that it will be easy to resolve those issues the
customer is facing.

On a scale of 1 - 5 please rate your
fluency in spoken English

5