Subject: Tech Support Candidate - Adarsh Singh
From: Adarsh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 02:41:24 -0400

Tech Support
Test

Name

Adarsh
Singh

E-mail

[email-masked]

Phone Number

(301705) 9170771458

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Neemmrana (near gurgaon border) will reallocate nearest to
office

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland limited

Senior engineer

Current
company

21000

Previous Employer 1

Corereputic services private
limited

Desktop support engineer

21/07/2021

14000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check internet connection

2.Check website is down for everybody or me

3.Clear cookies and history

4.Reset network connection

5.Restart device

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Make sure both devices Bluetooth is turned
on

2. Swipe down from the top of the screen

3. Touch and hold Bluetooth icon

4. Click on pair new device

What according to you makes you a good candidate
for customer service or technical support job?

Customer
first is a mantra to succeed in its business . I follow this mantra being
responsive with positive attitude , taking responsibility and ownership.
Understanding customer issue as a partner and providing best solutions of the
problems and i love solving people's query in real world.

On a
scale of 1 - 5 please rate your fluency in spoken English

5