Subject: English Language Test - Jyoti Jaiswal
From: Jyoti Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 02:22:52 -0400

Foreign Language
Screening Test

Name

Jyoti
Jaiswal    /  (+91) 9044287889
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Good
Morning Ma'am/Sir

This is in response to your mail(enquiry)

Can you please confirm your address once again? As our delivery executive tried
delivering your product, but address found to be wrong. Kindly confirm your
address and if the address is wrong then please re-order the product.

I hope I'm able to solve your query, thankyou and have a nice day:)

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
morning ma'am/sir

This is in response to your mail, we are sorry for the inconvenience caused to
you, and dont worry your problem will be solved at the earliest. As you have
mentioned there are scratches on the cabinet, can you just provide us with the
pictures? Our research team will check and will replace your product ASAP.

Thankyou for contacting, have a wonderful day.