Subject: Arabic Language Test - Rezaullah Noman
From: Rezaullah Noman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 17:30:11 -0400

Foreign Language
Screening Test

Name

Rezaullah
Noman    /  (+91) 8800741016    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

I really apologise to you for this inconvenience  that the bag what you ordered
from our online shop did reach to you yet due to some technical reasons but we
have dispatched the bag on the same day to courier but very unfortunately got
obstacled , but i will go go for an immediate check and to know what exactly
happened either the address was wrong or some other cause , then I give you
update as soon as possible.

I make sure your bag will be there upon the address given by you within days
told you .

Once I would say sorry for the inconvenience.

Thanks.

With best regards.

RRN

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello

Warm greetings from our team,

I feel regret for this inconvenience  hearing from you as you got scratches on
TV cabinet, no matter, let us know the company policies for replacement or
returnin money and check the register when it was perchesed and discuss with my
boss and try to sort out your issue and give you immediate response to you with
update either to be replaced or returned your money while the TV was sent in a
very safe mod .no matter , we make sure you that the problem will definitely be
solved.

At the same time glad to visit our shop and sad also to know this happened to
you.

We will be grateful to you for your cooperation.

Thanks.

With best regards.

RRN