Subject: Tech Support Candidate - SHUBHAM KUMAR SINGH SHUBHAM
From: SHUBHAM KUMAR SINGH SHUBHAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 14:19:30 -0400

Tech Support
Test

Name

SHUBHAM
KUMAR SINGH SHUBHAM

E-mail

[email-masked]

Phone Number

(+91) 6205547253

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL TECHNOLOGIES LIMITED

Senior Analyst

Previous Employer 1

Anand Nvh Products Pvt
Ltd

Assistant Engineer

17 Nov 2020

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will try to check my internet
connection whether my PC has a connection with the internet, If that is fine
then I will check whether the browser supports the website I am trying to
access, If that is also fine then I will try to clear the cache memory which
sometimes is an important thing for accessing any website.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

In the first step I will turn on my Bluetooth device and turn on
my mobile phone's Bluetooth. Then I will try and find the Bluetooth device in my
mobile phone so that I can pair it and once my mobile phone's Bluetooth searches
for the Bluetooth I will connect it and the device will be ready for
use.

What according to you makes you a good candidate
for customer service or technical support job?

I have
good learning and adapting skills, I always try to be a team player and believe
in team work, I think team work and team effort can be beneficial for any team
and also for that individual, I usually understand customer queries by reaching
out to them and then for the solution I try to find out the root cause of that
problem and try to resolve it.

On a scale of 1 - 5 please rate your
fluency in spoken English

4