Subject: Tech Support Candidate - Rahul Singh Bisht
From: Rahul Singh Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 11:25:46 -0400

Tech Support
Test

Name

Rahul Singh
Bisht

E-mail

[email-masked]

Phone Number

(+91) 8285955923

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP
Administrator work

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

technical support associate

22 april 2022

25000

Previous Employer 1

Pinelabs pvt. ltd.

customer
support

01 june 2021

17000

Previous Employer 2

Ienerziger

junior
eg

01
jan 2019

15000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1st I will check what is the exact error code,
then I will check the internet connection, then I will try to open any other
website. If it is an issue from intrrnet side I will call my isp or sometimes it
happens becouse of heavy traffic on website.

Thank you.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1st I will turn on bluetooth of speaker and
mobile and then check the name of the speaker on my mobile, then i will select
the name and it will get pair easily.

What according to
you makes you a good candidate for customer service or technical support
job?

1st he should be good in communication

2nd he should respect other time

3rd he should show empathy

4th he should be a good listner

5th he should follow all the SOP's

On a scale of 1 - 5
please rate your fluency in spoken English

5