Subject: Tech Support Candidate - VAIBHAV VAIBHAV
From: VAIBHAV VAIBHAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 11:12:39 -0400

Tech Support
Test

Name

VAIBHAV
VAIBHAV

E-mail

[email-masked]

Phone Number

(+91) 9027091964

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Modinagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
AD, SCOM, STABLE
NET, END POINT SECURITY

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

MIND, NOIDA

Technology Engineer

Immediate Joining

30000
INR

Previous Employer 1

SINYAR, LLC, DUBAI

Electrical
Engineer

September 2015

2500 AED

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

In this case we use the proxy server means use
proxy ip to open that particular url and also use https://www.ndtv.com after
that we use proxy ip.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open the BT
in our phone and also open BT device then discover and search the device then
connect it.

What according to you makes you a good candidate
for customer service or technical support job?

We full
support to customer with fully satisfaction for customer and resolved the issue
of customers as soon as possible.

On a scale of 1 - 5
please rate your fluency in spoken English

4