Subject: Tech Support Candidate - Akhileshkumar Gupta
From: Akhileshkumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 11:06:05 -0400

Tech Support
Test

Name

Akhileshkumar Gupta

E-mail

[email-masked]

Phone Number

(98206) 63817

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

THANE

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PayCraft solution Pvt Ltd

Production support
engineer

Working

25000

Previous Employer 1

Pinnacle infotech

Application
support engineer

20-08-2021

18000

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Open in this URL in enternet explore then write
this URL.If we are getting error then we can reset app
prefrance.etc

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.power on blutooth device

2 . search blutooth device name in mobile phone blutooth search box

3.you can connect.

What according to you makes you a
good candidate for customer service or technical support job?

To resolve problems quacly

On a scale of 1 - 5
please rate your fluency in spoken English

5