Subject: Tech Support Candidate - Nirmit Krishnatray
From: Nirmit Krishnatray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 10:41:55 -0400

Tech Support
Test

Name

Nirmit
Krishnatray

E-mail

[email-masked]

Phone Number

(91) 9910413754

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Asset online pvt ltd

Technology specialist

NA

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check my internet connection.

2. Reload the page.

3. Check the dsl and the modem.

4. If the fault is in wiring, contact the concerned person.

5. Check for the connection again and try to reload the page

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth settings

Search for the speaker device

Pair the device with the mobile

Give all the permissions to the speaker

Start playing

What according to you makes you a good candidate
for customer service or technical support job?

I have
experience in customer service as i have working under this profile for the past
one year.

Patience and corporate behaviour plays an important role in this field which i
currently inherit.

On a scale of 1 - 5 please rate your
fluency in spoken English

4