Subject: English Language Test - Sonia Massey
From: Sonia Massey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 10:39:47 -0400

| | Foreign Language Screening Test

Name | Sonia Massey     /  (121003) 9899438125    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ma'am,

Greetings of the day!

I would like to inform you that the address you have shared with us is not correct so kindly share your correct address with us. Please share your correct address with us through mail as soon as possible so that we can deliver your courier and don't worry about anything once we receive the address we will proceed for the delivery.

Thanks and regards,
Sonia Massey.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings of the day!

We apologize for the inconvenience and we will surely replace the damaged cabinet by tomorrow so please allow us sometime and don't worry about the money your money is safe with us and customer satisfaction is most important for our team and for any further query you can contact us again through mail.

Thanks and regards,
Sonia Massey.

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