Subject: Tech Support Candidate - Sangram singh Sangram
From: Sangram singh Sangram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 10:25:21 -0400

| | Tech Support Test

Name | Sangram singh Sangram
E-mail | [email-masked]
Phone Number | (+91) 8168328896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Fixed line support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techm | Csa | 16th feb 2022 | 27k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly need to check if device is connected with internet or not ( need ro check Internet connectivity)
Need to check what error is adjactly getting (might be issue with url or link)
Or i can refresh the device or restart

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I am suitable for this place because i have 4 years of exeperience in customer support and i am so perfect to handle the customer and give them resolution according to the process and can handle customer pleasently and give them solution in given time
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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