Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 06:42:44 -0400

Tech Support
Test

Name

Gaurav
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8448196041

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Govindpuri new
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Tr69

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bharti airtel ltd

L2 support engineer

Currently
working

30000

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will first check my internet is working or
not

I will go to browser and clear cookies

I will check that if my office vpn or any proxy is not there.

I will check up IP address is automatic or some manual ip is
written

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Power on my Bluetooth speaker . Go to my mobile
Bluetooth icon and search for device name and connect .

What according to
you makes you a good candidate for customer service or technical support
job?

My problem solving experience with in sla and my interaction
with customer with good greetings.

On a scale of 1 - 5
please rate your fluency in spoken English

4