Subject: English Language Test - Divnoor Singh Sethi
From: Divnoor Singh Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 03:40:59 -0400

| | Foreign Language Screening Test

Name | Divnoor Singh Sethi    /  (+91) 8287561461    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam

As you mention that you ordered a hand bag from our site 14 days back I need to tell you that our store handed the over the shipment to courier service but here I see there is an issue courier service respond that you mention wrong address please send your correct address in replying this email and after that I update your address and trying from my side to contact with courier service to ship your order as soon as possible

Regards
Divnoor Singh Sethi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir

I apologize for this that you face this issue as I see That You Purchased our product a last week and don't worry sir I assign a technician from here he will come to your place and check the issue that you've faced the technician contact you in next 24 hours please be patient and the technician will give you proper solution and from further please check your order on delivery with this you didn't face the issue thanks for your co operation sir.

Regards
Divnoor Singh Sethi

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