Subject: Re: Tech Support Candidate - Robin .
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 22 Apr 2022 00:29:39 -0700 (MST)

good comm skills,can consider,immediate joiner interview schedule for Monday 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 19, 2022 7:57:36 PM 
Subject: Fw: Tech Support Candidate - Robin . 

interview 

From: Robin . <[email-masked]> 
Sent: Tuesday, April 19, 2022 11:26 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Robin . 

	

	
			Tech Support Test 
		
	Name 	Robin . 
	E-mail 	[email-masked] 
	Phone Number 	(201014) 8368485378 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sector 62 noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Webhelp 	CSA 	30 april 	26000 
Previous Employer 1 	Aegis 	Relationship manager 	7 August2020 	17000 
Previous Employer 2 	Global rental services 	Sales executive 	31october 2021 	20000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	At first, i would request you to check the with internet connectivity if you're internet is working fine. If it is working alright, please check if you're connected to any VPN or proxy internet that might be banned to browse the particular website. 
And also clear your browsing history and cache and cookies before you browse the website. I hope it helps. Let me know if you need any other help with this. Thank you 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Here are the steps: 

1. Turn on/ power on your Bluetooth speaker. 
2. Turn on your Bluetooth on the phone. 
3. Pair the devices with the same code (use 0000) if code is required 

	What according to you makes you a good candidate for customer service or technical support job? 	There are a multiple qualities, I'll mention a few. 

1. I have more than 2 years experience in customer service and tech support. 
2. I have an international customer service experience with an UK Brand as well 
3. I'm punctual and have good convincing skills 
4. I've been the best employee( employee of the month) for last three consecutive months 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5